Privacy policy

Information we collect

We collect only what we need to produce and deliver your report:

• Contact information you provide when ordering a report — your name, email address, and (for some report tiers) your mobile phone number.
• Vehicle and claim information — VIN, year/make/model, mileage, ZIP code, and, for Diminished Value reports, details about your loss (date of loss, loss type, repair cost) along with any photos and repair invoices you choose to upload.
• Payment information — paid reports are processed by our payment provider, Stripe. Your card number is entered directly with Stripe and is never stored on our servers; we receive only a confirmation that payment succeeded and limited details such as the last four digits.
• Account information — if you create or are issued an account to view your reports, we store your email and authentication credentials.
• Usage and device information — like most websites, we automatically collect information such as IP address, browser type, pages viewed, and referring source through cookies and analytics tools, to operate and improve the site.

Text messaging (SMS) and your mobile data

If you provide your mobile phone number when ordering a report, you agree to receive transactional text messages from Vehicle Value Analysis about your report status — for example, a notice that your report is ready or a reminder to add the details we need to finish it. We send up to approximately 3 messages per report. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. Full program terms are in our SMS / text message program terms.

We do not sell, rent, or share your mobile phone number or your SMS opt-in and consent data with third parties or affiliates for their own marketing or promotional purposes. We use your number only to deliver the transactional report-status texts you requested, to contact you about your report and order, and to maintain your order record in our customer-relationship-management system (CRM). We may share information with service providers that process it solely on our behalf to operate the service (for example, our text-messaging provider and our CRM); they are contractually prohibited from using it for their own purposes. Your mobile opt-in data and consent are never shared with any third party for marketing. For how we handle other information, including website analytics, see How we share information below.

Data security and retention

We use administrative, technical, and physical safeguards designed to protect your information, and we limit access to it to those who need it to provide the service. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security. We retain your information for as long as needed to provide your reports, support your account, and meet our legal, tax, and recordkeeping obligations, after which we delete or de-identify it.